Your permission slip to disappear. Off the Grid was crafted for those moments when "Do Not Disturb" isn't just a phone setting, but a state of mind. It’s a clean, serene blend that clears the digital noise and replaces it with the soothing warmth of sun-drenched amber and soft florals. Perfect for a long afternoon nap or a slow Sunday morning where the only thing on your to-do list is absolutely nothing.

The candle is housed in a sophisticated matte black vessel with elegant gold lettering a quiet statement of luxury for any bedside table or reading nook.

Main Features

• The Vibe: Airy, tranquil, and grounding. It smells like a luxury spa hidden in a remote, sun-lit forest.

• Fragrance Evolution: You get a delicate hit of White Lily first, followed by a comforting heart of Warm Musk, settling into a rich, creamy Sandalwood and Amber base.

• The Look: A minimalist matte black glass vessel that glows warmly when lit, revealing the gold "Off the Grid" detailing.

• The Finish: Topped with a natural wood lid to keep the wax clean and the scent locked.

• Premium Quality: Hand-poured with eco-friendly soy wax for a clean, soot-free burn and a gift-ready black artisan box.

Information about the product

• Collection: The Lady's Candle

• Color: Clear Glass

   
   

Sizes & Burn Times

• 6 oz: 35+ Hours of "me-time."

• 8.5 oz: 50+ Hours of peace and quiet.

• 50 oz (The Statement): 200+ Hours of total, uninterrupted serenity.

You found the perfect candle, maybe the sophisticated Dark Petals or the cozy Cappuccino. Now let’s get it to you safely and efficiently! We pour and pack every single candle ourselves from our small home base in Highland Mills, NY, and we’re committed to shipping your ambiance with speed and care.

1. Our Shipping Commitment (USA Only!)

We are currently focused on delivering the highest quality service right here at home, so Melt Aroma Candles ships ONLY within the United States (all 50 states). We do not offer international shipping at this time.

2. Processing & Packaging Time

Our small team takes special care to process and package your order within 1-3 business days (Monday - Friday, excluding holidays). We use this time to meticulously hand-wrap fragile vessels and ensure the wax is protected from any bumps or temperature shifts during its journey.

3. Shipping Options and Rates

We offer you choices based on how quickly you need that beautiful scent in your life! Please remember that final exact costs are calculated at checkout based on the total weight of your order, but here are our typical options:

• Standard Delivery: This solution is our most common choice, typically taking 3–7 business days to arrive after processing. The base rate for this service is $7.95 USD.
• Priority Delivery: If you need your candles a little sooner, this option usually delivers within 2–3 business days after processing. The base rate for this faster service is $12.95 USD.
• Express/Overnight: For the fastest possible delivery, this option aims for arrival within 1–2 business days after processing. The base rate for this expedited service is $24.95 USD.

4. Special Candle Care (Our Melt-Proof Promise!)

Because we ship wax, we’re always heat-aware! During extreme heat or summer months, we might ship your order at the beginning of the week (Monday or Tuesday) to prevent your candles from sitting in hot warehouses over the weekend. Every glass or ceramic vessel is also meticulously wrapped and cushioned; we are masters of the secure candle box!

5. Tracking & Support

You’ll receive a shipping confirmation email with a tracking number once your label is printed. You can follow your candle's journey right up to your front door! If you ever have a question, just contact us; a real person will always be on the other end!

• Email: support@meltaroma.store
• Phone Number: +1 (936) 200-7984
• Address: 2 Liberty Dr, Highland Mills, NY 10930, United States
• Business Hours: Monday to Friday: 9:00 AM - 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

At Melt Aroma Candles, we truly believe in the quality and beautiful ambiance of every candle we pour in our little house. We want you to be absolutely delighted with your new scent, whether it’s a sweet treat from The Lady’s Candle Collection or a robust aroma from The Gentleman’s Candle.

Because of the unique, handmade nature of our products, our return policy is straightforward and designed to give you complete peace of mind.

1. Damages or Defects (Our Full Guarantee)

Even though we meticulously hand-wrap and cushion every package, sometimes the journey is rough! If your candle arrives broken, melted, or genuinely defective:

• Our Promise: If the fault lies with Melt Aroma Candles or the carrier, we will exchange the product for an identical one or issue a 100% refund of the item's purchase price.
• Cost to You: The customer will not incur any costs whatsoever, including return shipping or replacement shipping fees, when the damage is our fault or due to transit.
• What to Do: You must report the issue by emailing us at support@meltaroma.store and provide clear photos of the damaged product and the shipping box within 24 hours of receiving the package.
• Action: Once we verify the damage or defect using your photos, we will process your replacement or refund immediately.

2. Order Cancellation (Change of Heart)

We understand that minds can change!

• Cancellation Window: You may cancel your order for any reason if you change your mind within 24 hours of placing it.
• Process: Please email support@meltaroma.store immediately with your order number. If the order has not yet been processed for shipping, we will issue a full refund to your PayPal account.

3. General Returns and Exchanges (Unused Items)

If the candle arrived perfectly, but the scent simply wasn't what you expected:

• Eligibility: We accept returns or exchanges only for candles that are unused, unlit, and in their original, resalable condition.
• Timeline: You must contact us within 14 days of delivery to initiate this type of return.
• Cost to You: The customer will not incur any shipping costs. We will provide you with a prepaid shipping label to return the item to our home base.
• Process: Email support@meltaroma.store with your order number and the reason for the return/exchange. Once approved, we will email you the prepaid shipping label.
• Refund: Once we receive and inspect the unused item, we will issue a refund for the product's price back to your original PayPal account. Original shipping fees paid are non-refundable for this type of return.

4. Final Refund Details

• Payment Method: Refunds can only be issued back to the original PayPal account used for the purchase, as per our Payment Information Policy.
• Processing Time: Once your return is approved and received, your refund will be processed within 5–7 business days.

5. Contact Us

• Email: support@meltaroma.store
• Phone Number: +1 (936) 200-7984
• Address: 2 Liberty Dr, Highland Mills, NY 10930, United States
• Business Hours: Monday to Friday: 9:00 AM - 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
• We check our messages often and strive to get back to you within 24 hours, but occasionally sooner. Don't worry if you call us during a busy time; we'll still get back to you.

We are truly dedicated to your satisfaction. If you are ever unhappy with your purchase, please reach out so we can arrive at a solution together!

Welcome to our FAQ section! Since we are a small, dedicated team pouring and packing every order from our home base in Murrieta, we want to ensure that all your questions are answered. Here is everything you need to know about our candles, our process, and our policies.

About Our Candles & Scents

Q: What are Melt Aroma Candles made of? A: We use a premium soy wax blend for a cleaner, longer-lasting burn and excellent fragrance throw. We pair this blend with high-quality cotton wicks and fine fragrance oils to create scents that are truly evocative, like the crisp Snow Day or the rich Rain Forest.

Q: Why do some candles have slight variations in color or appearance? A: Because every Melt Aroma Candle is meticulously hand-poured by our small team, minor variations (like surface texture or slight color differences in the wax) are totally normal! Such variance is a hallmark of a handmade product, making your specific candle, like the gorgeous The Wonder Berry, uniquely yours.

Q: Where can I find information about a specific candle's scent notes? A: You can find the full scent profile (top, heart, and base notes) on each product page. For example, our Peach Nectarine candle will clearly list its full aromatic journey right there!

Ordering & Payment

Q: What payment methods do you accept? A: To keep things simple and secure, Melt Aroma Candles currently accepts PayPal exclusively for all online orders. Our Payment Information policy details how their secure gateway protects your financial information.

Q: Can I cancel my order if I change my mind? A: Yes! You can cancel your order for any reason if you notify us by emailing support@meltaroma.store within 24 hours of placing the order. If the order hasn't shipped, we'll issue a full refund immediately.

Shipping & Delivery

Q: Where do you ship? A: We currently ship exclusively within the United States (all 50 states). We do not offer international shipping at this time, as stated in our Shipping Policy.

Q: How long will it take for my order to arrive? A: We aim to process and package your order within 1–3 business days. Thereafter, standard delivery usually takes 3–7 business days in transit. You can choose faster shipping options like Priority or Express at checkout if you need your Freesia Patchouli scent sooner!

Q: My candle arrived broken! What should I do? A: Oh no! We are so sorry! Please email us at support@meltaroma.store immediately (within 24 hours of receiving it) with clear photos of the damaged product and the box. As per our Return & Refund Policy, we will send you a replacement or issue a 100% refund at no cost to you.

Returns & Refunds

Q: Can I return a candle if I don't like the scent? A: Yes. If the candle is unused, unlit, and in its original, resalable condition, you may contact us within 14 days of delivery to arrange a return. We will provide you with a prepaid shipping label, meaning you won't incur any costs to return the item (as detailed in our Return & Refund Policy).

Q: Where do my refunds go? A: All refunds are issued back to the original PayPal account used for the purchase. This process is the only method we use for refunds.

Contact & Safety

Q: How do I contact your team? A: The best way to reach our small team is via email at support@meltaroma.store. We aim to respond within one business day!

Q: Do you offer candle safety tips? A: Yes! Please always follow the safety instructions listed on the bottom label of your candle jar. For instance, always trim the wick before lighting, never burn for more than 4 hours at a time, and keep your flame away from anything flammable! Your safety is the most important part of enjoying your Melt Aroma Candles.