Privacy Policy

At Melt Aroma Candles, we respect your privacy and are committed to handling your information with care and transparency. Since we started as a small operation in Murrieta, CA, building trust with our customers has always been our top priority. This policy outlines what information we collect and how we use it to get your favorite scents, like The Wonder Berry or Dark Petals, safely from our small house to yours.

1. Information We Collect

We collect information necessary to process your orders, provide customer support, and improve your shopping experience.

  • Order Information: When you make a purchase, we collect your name, shipping address, email address, and phone number. This is essential for fulfilling your order and sending you updates.
  • Communication Information: If you email us or join our mailing list, we collect your email address and the content of your message so we can respond to your questions and share news about our Limited Scent Candles or upcoming workshops.
  • Website Usage Data: We use standard tools to track how our site is used (like which pages are popular). This data is anonymous and helps us make our online store better for you.

2. How We Use Your Information

We use your data only for legitimate business purposes:

  • Fulfilling Orders: To process and ship your candles to the address you provide.
  • Customer Support: To quickly address any questions, issues, or requests you have about your purchase.
  • Improving Our Products: To understand which scents and collections are most popular (like our Unisex or Family collections) so we can create more fragrances you'll love.

3. Payment Security (PayPal Only)

Because we are a small business focused on security and simplicity, we have streamlined our payment processing:

  • We Only Accept PayPal: Melt Aroma Candles exclusively uses PayPal to process all transactions.
  • No Financial Data Stored: When you pay, you are redirected to PayPal’s secure, encrypted gateway. We never receive or store your full credit card or bank account details. PayPal handles all your sensitive financial information, ensuring your payment security.

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties necessary to run our business:

  • Shipping Carriers: We must provide your name and shipping address to services like USPS or FedEx to deliver your package.
  • Payment Processor: We share necessary order details with PayPal to authorize your payment.

5. Your Consent

By placing an order or communicating with us, you consent to the collection and use of your information as described in this policy.

If you have any questions about this policy or your personal data, please contact us; we're happy to chat!